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Exam Code: HP5-B02D
Exam Name: HP (Delta-Selling HP Imaging and Printing Supplies)
One year free update, No help, Full refund!
Total Q&A: 20 Questions and Answers
Last Update: 2014-02-10

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NO.1 What results when a non-HP cartridge is used on an HP printer?
A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under
HP-warranty.
B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from
warranty.
C. The original HP Universal Print Driver will not support the printer anymore.
D. The printer will print at a lower quality but at a higher speed
Answer: A

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Reference:http://www.hp.com/sbso/product/supplies/whybuy_warranty.html(see Non-HP laser
cartridges)

NO.2 Which program provides a full service contract to the customer?
A. HP Channel Lead Pay Per Use
B. HP Supplies Big Deal
C. HP Planet Partner Program
D. HP Win-Back
Answer: B

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NO.3 Which feature is included in a Laser printing system?
A. Tri-color cartridge
B. Charging roller
C. Print head
D. Adaptive lighting
Answer: B

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NO.4 Where can you find more information about supplies questions that relate to topics such as
expiration, warranty, and yields?
A. The HP Product Bulletin
B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand
C. The HP Supplies Website: www.hp.com/page/yield
D. The Clever Sales Portal for Resellers
Answer: A

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NO.5 What are the hidden costs in the framework of printing?
A. Wasted toner, ink,and paper due to reprints
B. Costs of an intern
C. Price of the printer after tax
D. Price of the cartridge after discounts
Answer: A

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